Frequently asked questions
Shipping takes place with DHL or DPD and the delivery time within Germany is 2-3 working days after dispatch by our logistics service provider unless otherwise stated.
Shipping takes 3-4 working days to Austria and 4-6 working days to Switzerland due to customs clearance in Switzerland.
You are welcome to pick up the ordered goods on site after making an appointment.
Yes, you can see where the products can be purchased under the "Store Locator" section. If the nearest address is too far away, you can also order your product and return it unused within 14 days. You buy from us without risk. More about this under item returns and payment methods.
Yes, the VAT will be deducted if the buyer lives in Switzerland and the delivery address is in Switzerland. The customs documents are created by us.
Yes, if you provide your tax ID and the check is successful, German VAT will be charged. deducted if the delivery address is outside Germany and within the EU.
We go beyond the legal requirement of a 24-month warranty and give you a 24-month guarantee. Many people don't know the difference. When it comes to the warranty, in the event of a complaint after 6 months, you must provide proof why the product was defective. As a rule, you can't do that. With a guarantee, however, there are no discussions. Our warranty also includes the battery, where many providers only give a 6 month or 1 year warranty. Ask yourself why these providers do this.
Yes, you have the option of ordering your product on account if you have a place of residence and a delivery address in Germany. The processing is carried out by our partner Klarna.
You can also pay in advance, credit card, Pay Pal, Amazon Pay, Klarna purchase on account and Klarna installment purchase. For customers from EU countries and Switzerland, the payment methods available are advance payment via bank transfer, credit card payment and Pay Pal.
Yes, this is possible within the first 14 days of receiving the goods. It is important that the goods may be used, but we reserve the right to charge a flat rate for use if the reasons are purely personal. The products can be tried out just as if you were buying them in a store. This means only in closed rooms on a low-wear surface such as Tiles or laminate. Please make sure that you pack the product again in the same way that you receive it. The original packaging should remain undamaged. Please contact us before returning the item so that the item is sent to the correct return address.